With over 2 billion active users worldwide, WhatsApp has established itself as the clear market leader in the instant messaging industry. By utilising WhatsApp’s widespread popularity, healthcare organisations may quickly and effectively engage with their stakeholders.
Using a WhatsApp healthcare chatbot is the quickest and least expensive way to capitalise on the platform’s enormous user base. Chatbots on WhatsApp facilitate communication between parties in the healthcare sector. This ensures timely provision of medical services.
Gathering feedback from patients
According to research, compassion and empathy are linked to improved medication adherence, a decline in malpractice cases, fewer errors, and higher levels of patient satisfaction. Customers can be certain that you value them by you by paying attention to what they have to say and acting upon their suggestions.
Find out what your patients think of your doctors, hospital, care, and overall experience using an easy-to-use, automated dialogue flow. After a conversation, you can ask your clients how they feel by conducting post-visit questionnaires. If they had any trouble completing an online payment, were they able to schedule an appointment with ease? The patient experience can be greatly enhanced with a quick WhatsApp text.
Answering queries and FAQs
Even if they are repetitive in nature, customer inquiries are typically urgent and require immediate response.
Owing to their extensive data education, natural language processing (NLP)-enabled healthcare chatbots are able to interpret user queries and respond promptly. To aid with their learning and improvement as question answers, they can also be connected to corporate databases.
Sending medical reminders
We occasionally neglect to take our medications on time due to the rigours of daily living. For kids who have to juggle school, extracurriculars, and social lives, this is accurate. Adults who work long hours and travel frequently, as well as older individuals who may have memory problems, are other examples.
Reminders for patients to take their medications or refill prescriptions can be sent by a WhatsApp chatbot at any time. In addition to keeping them healthy and facilitating a quicker recovery, this will guarantee that they take them on schedule and without forgetting.
Obtaining medical information
During the pandemic, when there were numerous worries and restrictions around in-person medical sessions, online consultations were particularly beneficial. When patients share their symptoms and medical information with the WhatsApp chatbot, it will match them with the right doctor.
Doctors will also be able to obtain crucial information ahead of time, like the frequency and intensity of symptoms, by doing this. They will be better equipped to understand the patient’s medical issues as a result.
Booking appointments
WhatsApp chatbots for healthcare can quickly schedule medical appointments according to their availability. Through the use of third-party APIs, the bot may also monitor visits and follow-ups for certain patients.
Integrating chatbots with back-end medical systems allows for the extraction of data regarding suitable doctors, available appointments, clinics, and pharmacy hours. Patients can find the closest hospital or testing facility and make or cancel appointments using WhatsApp chatbots.
Sending Lab Reports via WhatsApp
In the contemporary digital era, healthcare providers are gradually implementing technology to improve patient care and streamline their operations. One instance of this innovation is the dissemination of lab reports over WhatsApp. When a patient’s lab work is finished and the results are ready, they may be securely and promptly sent right to their WhatsApp account. This ensures that patients have immediate access to critical health information and does away with the requirement for them to physically visit the healthcare facility in order to pick up their reports.
AI-powered chatbots can also assist with common patient inquiries regarding the reports and basic result interpretation. Healthcare professionals are enhancing patient-centered, convenient, and accessible healthcare by utilising WhatsApp to provide test reports.
Cross-sell or upsell new healthcare offerings through chatbots
The healthcare sector has evolved in the last ten years. In an effort to preserve and enhance patients’ health, additional deals and services are currently offered. Regular check-ups with doctors, customised food plans, fitness routines based on medical concerns, etc., have become standard.
None of these products are obtained through the customary method of a doctor’s prescription. Instead, advertisements are sent to users through in-app chat. The introduction of Facebook Bots in 2016 brought about a dramatic change in this sector. These days, WhatsApp bots carry on the custom. WhatsApp’s user base is constantly growing, which makes it easy for chatbots to penetrate and capture a sizable market.
Healthcare providers can benefit greatly from WhatsApp chatbots in a number of ways, including offering and attracting customers and centrally organising all of their correspondence.
Frequently asked questions
What’s an AI-powered WhatsApp chatbot with a focus on healthcare?
An AI-powered WhatsApp chatbot is a type of virtual assistant used in the healthcare sector that uses artificial intelligence to interact with patients via WhatsApp, schedule appointments, remind patients to take their medications, and answer queries.
What kind of 24/7 patient support can a WhatsApp chatbot provide?
Because it is available 24/7, patients can always get help from the chatbot with queries, information on medical specialists and services, and even help navigating the healthcare portal.
Final thoughts
The market for WhatsApp chatbots is quite new. They have drastically changed a number of industries in a short amount of time, with healthcare leading the way. Healthcare givers, medical professionals, and patients may now better manage their time and the services they get or deliver, thanks to WhatsApp chatbots’ real-time communication and collaboration features.
A unified communication channel that allows for simple data transfers, payments, and communication is what WhatsApp chatbots do. It takes the healthcare industry closer to a breakdown by reducing the complexity and confusion that previous systems had. Instead of requiring complex enterprise technologies that most laypeople cannot comprehend, chatbots can handle this task.
